Sign-in help
Need help signing in?
Can’t get into K-Method Training? You’re not alone, and most sign-in problems take less than five minutes to fix. Start with the fix that matches what’s happening. If you’re still stuck, our support assistant (bottom-right corner) can help, or pass your question to a person on our team.
I forgot my password
- Go to the reset page: https://tsm_training.workcertified.com/wp-login.php?action=lostpassword
- Enter the email address you signed up with, then select Get New Password.
- Open the email we send you and follow the link to choose a new password.
- Sign in again here: https://tsm_training.workcertified.com/wp-login.php
The reset email didn’t arrive
- Wait 10 minutes. It can take a little while.
- Check your spam or junk folder.
- Make sure you typed the same email address you signed up with. If your program signed you up, it may be a school or work email.
- Try the reset once more. If nothing arrives, ask the support assistant to connect you with our team.
It says my email or password is wrong
- Check that Caps Lock is off.
- Look for an extra space before or after your email address.
- If you’re not sure of your password, reset it using the steps above.
- If you think you signed up with a different email address, ask the support assistant for help.
I signed in, but I can’t see my course
- Make sure you signed in with the email address your program used to enroll you.
- Sign out, sign back in, and look again.
- Still missing? Ask the support assistant. Our team can check your enrollment.
The page won’t load or looks broken
- Refresh the page.
- Try a different browser, or a private or incognito window.
- Turn off any VPN or ad blocker and try again.
- On a phone, try switching between Wi-Fi and mobile data.
Still stuck?
Open the support assistant in the bottom-right corner and tell it what’s happening. It can walk you through the fix, or pass your question to a person on our team, who will reply by email.
We will never ask for your password in chat or by email. Don’t share it with anyone, including our support assistant.